Do hair extensions have a return policy or exchange policy?
Please Note our return policies;
Refund or Exchange Requests must be done within 7 days of Purchase. We promise to refund the amount of the product you purchased but not the shipping cost.
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Contact our customer service within 7 days of purchase to process a refund/exchange request.
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Hair must NOT have been altered in any manner.
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If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are invalid or inapplicable.
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The hair must be in its original bundle and not be untied at the top.
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The hair must be in its original packaging.
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Returned packages must include a copy of the original invoice.
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Shipping and handling are the responsibility of the customer.
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Item purchased must be received physically at our office before a return can be granted.
The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service to protect your package. Please do not send unauthorized returns. We will not take responsibility for lost items, unauthorized returns, or incorrect address.
How long does shipping usually take?
Items in stock are shipped within 24 hours. Delivery time is between 7-14 working days. We ship items from Monday to Friday, holidays and weekends are not included. Once your order is shipped, you will receive an e-mail confirmation including the tracking number of your order. In some cases, you may not receive any update about your order but you will still receive your order. Please contact the delivery service in case there is a problem with the package delivery before you contact us.
How may I contact you?
Telephone. +46761406888
Facebook: @luxuryhair.cosmetic.sweden